Booking conditions Flight plus Accommodation
MAARLAB RETHINKING SLU, with C.I.F number: B76811868, with ATOL license number 12023 and domiciled for these purposes at Calle Ramón y Cajal, 53 in Santa Cruz de Tenerife (Tenerife), is the owner of the website for booking package travel (flight + accommodation). In accordance with the Royal Legislative Decree 1/2007, of November 16, 2007, we inform you about the booking policy:
a) Regarding Air Travel
Refundable deposit and penalties:
5% of the total trip price if cancellation occurs between two months and fifteen days before the scheduled departure date.
15% if it occurs between fifteen and three days before.
50% if the cancellation occurs within 48 hours prior (Royal Decree-Law 23/2018 of December 21).
Management and cancellation fees: Cancellation or modification may generate fees borne by the booking holder, subject to fare conditions.
b) Regarding Accommodation
Free Cancellation: Up to 24 hours before the start of the stay.
Cancellation Conditions: The point of sale must cancel the reservation before 11:00 AM on the day prior to arrival to avoid a charge for the first night plus taxes. No-Show: Charges will apply for the first night of accommodation plus taxes.
Check-in and check-out times: The check-in time for all reservations will be at 16:00 and the maximum check-out time will be at 23:00.
Consumer Rights & Claims
1. Information:
Clear pre-contractual info must be provided.
2. Refunds
Refunds will be processed within 14 days of contract termination.
3. Assistance:
In the event of unavoidable and extraordinary circumstances affecting the trip, the organizer must provide adequate assistance, including alternative accommodation if necessary.
Claims
Claim Procedure:
The consumer may file a claim with the travel agency or organizer in case of breach of contract.
If it is not resolved satisfactorily, they may resort to consumer authorities or consumer arbitration.
Reservations must be modified and canceled by contacting via email at reservas@elberil.com or by calling +34 922 71 90 11.
The booking and cancellation policy for hotel accommodation in Spain is mainly regulated by the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007, of November 16), as well as Law 34/2002, of July 11, on services of the information society and electronic commerce (LSSI-CE), which establishes the legal framework for information society services and electronic commerce in Spain.
Transport booking conditions
Refunds: Transport is non-refundable.
Online Check-In: To avoid additional costs and save you time at the airport, it is recommended to use the airline’s online check-in, generally available on the airline’s website 24-36 hours before the scheduled flight departure.
Transit visa: An airport transit visa may be required when you have booked connecting flights.
Connecting flights: When traveling with multiple airlines, baggage must generally be collected and checked in again at each airport, which could involve visa complications.
Extra baggage prices: Prices for extra bags are non-refundable. If the purchase of the bag is not available during the booking process, please contact the airline for an extra bag.
Online billing: It is recommended to check in online using the airline’s website to avoid extra charges and confirm flight information with the airline.
Seat selection: The contracted fare might include the possibility of seat selection, which can be managed once the reservation is made with your locator through the airline’s website.
ATOL Financial Protection (Only for departures from the United Kingdom)
“Your Financial Protection: When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”
“Provision of services: We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“Claims: If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
